COVID-19 (Talking to Relatives)

During the current Covid-19 pandemic relatives are not attending the hospital with patients, which means we are increasingly having to have difficult conversations over the phone. Chelsea and Westminster have published this helpful guide.

Remember:

  • Keep your language simple 
  • Avoid jargon/euphemism
  • Be honest
  • Pauses can be helpful
  • Don’t rush
  • Talk to your colleagues (these conversations will be difficult)

 

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