COVID-19 (Talking to Relatives)

During the current Covid-19 pandemic relatives are not attending the hospital with patients, which means we are increasingly having to have difficult conversations over the phone. Chelsea and Westminster have published this helpful guide.


  • Keep your language simple 
  • Avoid jargon/euphemism
  • Be honest
  • Pauses can be helpful
  • Don’t rush
  • Talk to your colleagues (these conversations will be difficult)


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